Gateway

Power BI gateway refresh errors

Gateway errors happen when the Power BI service can't reach or use the on-premises data gateway during a refresh. The gateway is offline, out of date, or has lost its operation state.

The 3 catalogued errors in this category, each with its plain-English cause and fix:

GatewayNotReachableThe on-premises data gateway is out of date or unreachable when the service tries to store data-source credentials.
DM_GWPipeline_UnknownErrorA generic gateway-pipeline failure: the gateway could not reach the source (for a SAML source, the signing key was not loaded).
DM_GWPipeline_Gateway_SpooledOperationMissingThe gateway lost the in-progress operation state (the gateway service restarted mid-refresh, or the host VM was cloned after the gateway was installed).

Browse all Power BI refresh errors

Catch gateway failures automatically

RefreshRadar monitors every Power BI dataset refresh and emails you when one fails, with the likely cause and the fix, so you are not hearing about a broken refresh from your stakeholders first.

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