← All Power BI refresh errors
Gateway
GatewayNotReachable
Power BI dataset refresh error — what it means and how to fix it.
What this means
The on-premises data gateway is out of date or unreachable when the service tries to store data-source credentials.
How to fix it
- Update the on-premises data gateway to the latest version and restart the gateway service.
- Confirm the gateway host is online and can reach the data source.
- Re-enter the data-source credentials and retry.
Related gateway errors
Catch this automatically
RefreshRadar monitors every Power BI dataset refresh and alerts you the moment one fails — with the likely cause and the fix — so you never hear about a broken refresh from your stakeholders first.
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