Gateway
GatewayNotReachable
Power BI dataset refresh error: what it means and how to fix it.
What this means
The on-premises data gateway is out of date or unreachable when the service tries to store data-source credentials.
How to fix it
- Update the on-premises data gateway to the latest version and restart the gateway service.
- Confirm the gateway host is online and can reach the data source.
- Re-enter the data-source credentials and retry.
Frequently asked questions
- What does the "GatewayNotReachable" error mean?
- The on-premises data gateway is out of date or unreachable when the service tries to store data-source credentials.
- How do I fix it?
- Update the on-premises data gateway to the latest version and restart the gateway service. Confirm the gateway host is online and can reach the data source. Re-enter the data-source credentials and retry.
- Where does this Power BI refresh error appear?
- It appears in a Power BI semantic model's refresh history when a scheduled or on-demand refresh fails.
Related gateway errors
Catch this automatically
RefreshRadar monitors every Power BI dataset refresh and emails you when one fails, with the likely cause and the fix, so you are not hearing about a broken refresh from your stakeholders first.